Imperial Home Page -> Parts -> Vendors -> Reviews -> JC Auto
Below are a few reviews of JC Auto Restoration. If you would like to include a review of this vendor, please fill out our form and we will add your comments as soon as possible. Make sure to include your email address because we will not include your review without a verifiable address. After you write your review, you will receive an automated response from us which will confirm your email address and shortly after, your comments will be added to this page. Thank you so much for your participation! We appreciate your comments!!
From Henry:
Jeff Carter (JC Auto Restorations) does heater control valves. He's in Seattle. He also does electro-luminescence repair and gauge repair. Fine, upright guy.
(28 Feb 2003) From Steve:
Just got the instrument cluster (speedometer & gauges), clock and radio for my '63 convertible back from Jeff Carter of JC Auto Restoration in Seattle, and I must say everything looks magnificent. He restored and calibrated all the mechanical parts and restored the Electroluminescent illumination, and I can't wait to get it all installed.
I highly recommend him for gauge and Electroluminescence repair; however, as has been mentioned on the IML before, his time estimates for the repairs are WAY understated. But he does do fabulous work.
(19 Mar 2008) From Pat:
JC Auto doesn't return phone calls!! Very Un Customer friendly. For the past 4 weeks I've called in to ask for parts. The young lady which answers the phone takes my message and says she will have someone call me back. I never hear anything.
I then am able to track down parts else where. I have not been able to to find certain parts for the Car, but do know JC auto carry's them. I got one guy one day and he said he'd get back to me about prices and he never returned my call. Today I call them and the same lady answers the phone. Yet again she states she that no one is there and they will have to return my call. She takes my number again and I finally had enough of this stuff. I told her she has the worst customer relations in history. She never apologized for then not calling me back. Yet she made an excuse that their company is so small and they have many messages. She stated she'd put me on her Top Priority List and have someone call me back ASAP. Well that was yesterday and yet again they did not call me back.
This place bites! They claim to be the best place to get parts, but why the heck don't they return calls. They don't even return emails!! The shop in which I took my car even tried to call them and they never returned their calls either. They say they can fix motors and other parts of cars. I would be afraid to send anything to these people. Very Poor Customer Service and who knows since you can't get anyone to return your calls they might even lose your parts. Not worth my time anymore. I first bought from them a long time ago and the owners would very polite, but once they hired these new workers they do not get back with you. Beware of this company...
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The vendor review section of this website is provided as a means of keeping club members informed about practices and experiences concerning various providers of parts and services. This section contains unedited, unsolicited opinions expressed by members of an online car club. No attempt has been made to bias the opinions, or slant the number of viewpoints on one side or another. All opinions have been included, as supplied. If any vendors don't like the viewpoints expressed here, they are welcome to provide a rebuttal, which will be posted as well.
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