Kanter Auto Parts Member Reviews

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Below are a few reviews of Kanter Auto Parts.  If you would like to include a review of this vendor, please fill out our form and we will add your comments as soon as possible.  Make sure to include your email address because we will not include your review without a verifiable address.  After you write your review, you will receive an automated response from us which will confirm your email address and shortly after, your comments will be added to this page.  Thank you so much for your participation!  We appreciate your comments!!

From Fred Kanter (21 May 2009): Hello, We were happy to discover Imperial Web Pages back in '05 and continue to value it as a forum through which we can monitor customer feedback and satisfaction. Every employee at Kanter Auto Products tries their best to satisfy each and every customer that orders from us. Antique cars are not the cookie cutter cars of today and the application data can be awfully complicated. Over the past 49 years, we have sorted through manufacturers application guides, factory service manuals, thousands of parts, and have hired some of the most knowledgeable people in the classic car hobby - all in an effort to improve our customer satisfaction. We process many thousands of orders each week and, while 99% of them reach the customer in a timely fashion with no errors, mistakes do happen from time to time. Throughout the years, we have implemented systems to reduce errors and speed up our shipping times. If you have a customer service problem or concern, please contact Dan Winget, our customer service supervisor. He can be reached at (800) 526-1096 x 307. We will do everything we can to make it right. All of our products feature a lifetime warranty against manufacturer's defects and we have a 30-day, "NO QUESTIONS ASKED" return policy. In the case of incorrectly supplied parts, there is no time limit we have exchanged parts purchased over 15 years prior. Many, many thanks to all of you for your business over the years. Enthusiasts like you are the reason that we are in this business. We are always at your service please contact us with any comments, questions, or concerns. And if you had a pleasant experience with us, please feel free to post it up and share it with the thousands of other enthusiasts who visit this page! Sincerely, Fred Kanter President, Kanter Auto Products www.kanter.com (800) 526-1096

The vendor review section of this website is provided as a means of keeping club members informed about practices and experiences concerning various providers of parts and services.  This section contains unedited, unsolicited opinions expressed by members of an online car club. No attempt has been made to bias the opinions, or slant the number of viewpoints on one side or another. All opinions have been included, as supplied.  If any vendors don't like the viewpoints expressed here, they are welcome to provide a rebuttal, which will be posted just as the one above.

{Please note the comments below are posted as received, with the most recent comments at the bottom of the page}

(23 June 2007) From Ernie:

Kanter has always been great for me! I have ordered a variety of parts for several cars and the sales staff has always been knowledgable, and the shipping has been fast. I just received an order placed 5 days before. Thir prices are a little higher, but I don't mind paying a bit more for good parts.

 

(29 Sep 2007) From Marty Curry:

FROM MARTY IN CALIFORNIA. I AM SORRY I DID NOT READ THIS WEB SITE PRIOR TO BUYING FROM KANTER. I PURCHASED A BRAKE MASTER CYLINDER FROM THEM 5 YEARS AGO, IT FROZE UP AND I RETURNED IT UNDER THEIR "LIFE TIME WARRANTY". WHAT A JOKE, THEY NEVER RETURN PHONE CALLS,THEY ARE RUDE. THEY CHARGED ME ANOTHER $50.00 TO FINALLY REBUILD THEIR FAULTY PART. THEY STILL HAVE NOT SENT ME THE MASTER CYLINDER YET AFTER THREE MONTHS OF WAITING AND CALLING THEIR CUSTOMER SERVICE GUY BRANT. DON'T BUY FROM THESE GUYS ,AND PASS THE WORD AROUND YOUR CAR CLUBS.

 

(29 Sep 2007) From Frank:

I must say, I do enjoy working with Kanter's. I always receive the best of service. I have also recieved parts that I had to send back because it was the wrong part. They credited my credit card and I was even past the 30 days and told them I woudl accept store credit. I recently had dealings with John, and he was very helpful. I'm thankful for a place like Kanter's.

 

(21 Nov 2007) From Fred Kanter:

To Marty Curry,

First I want to apologize for the long delay in getting yoiur master cylinder back to you. It is not the nmorm for us and what cause the delay has been solved.

NOw to the problem. The master cylinder you purchased had rust in it which caused the piston to stick in the bore. This is caused by properties of brake fluid that make it absorb water from the atmosphere. That is why owners/service manuals instruct owners to flush and change brake fluid periodically.

The resulting rust is not a defect in the master cylinder and therefore is not covered in the warranty. YOu state the cylinder was purchased 5 years ago, however the invioce yoiu returned was from 1998, 9 years ago.

You requested we replace the cylinder for free or rebuild it for free. We do that if it is a fault of a defective part , but not if it due to owner neglect or abuse as in your case. WE gave you a choice and you chose to have rebuild it for $50. ould you have preferred us to tell yuou it was not covered under warrantee and just returned the inoperative part to you??

If yoiu still feel the part was defective, please inofrm us of hte defect and we will consider your claim.

Again I apologize for the inconvenience we caused

 

(7 Feb 2008) From Dave Mansford:

Most of these comments about Kanter having poor service are correct. Save the headache and dont buy from them. I bought some bearings from them. They repackaged them under a different name and refused to take them back.Most of these comments about Kanter having poor service are correct. Save the headache and dont buy from them. I bought some bearings from them. They repackaged them under a different name and refused to take them back.

 

(7 Mar 2008) From Docante:

I agree the sevice sucks. You just need to do a little sluething to find where they get their stuff from. For engine parts try egge machine. For carpet try chester and harrod in california. It will blow you away at how much they mark up their stuff.

 

(1 Jul 2008) From Greg:

I have purchased items in past and never really had a problem. today I called spoke to a person named Joe. Asked a couple of questions and before I was finished he hung up on me. I will shop else where for all my restoration needs. His attitude sucked. Business must be good at kanter to lose another customer.

 

(13 Aug 2008) From J Lang:

I am building a 54 chevy and ordered a front end rebuild kit. While awaiting my frame back from powder coating i decided to put in power steering and wanted to return the parts for store credit, I never even opened the box but was told by the "i dont care" sales manager it was past 30 days and he would not exhange the parts. At first I thought he was kidding but he wasnt. Ive built many cars and have never had a vendor problem like this, im stuck with parts I cant use and a sales manager who couldnt care less. If I treated my customers this way I wouldnt have any!

 

(28 Jul 2009) From Roland Dollner:

I`ve ordered parts from Kanter about 6 weeks ago. They charged my credit card and I never received the parts. I `m calling every day and they tell me the same again and again. They have to look for the invoice. NEVER AGAIN !! I`m ready to cancel the order soon. Buy your parts somewhere else even if there more expensive.

 

(4 Aug 2009) From Janus:

I build cars for celebrities like Jay Leno, Ralph Lauren and others. I called to get a transmission mount from kanter, and received the WORST customer service EVER from a guy named "J.W." He was rude, sent me the wrong part, and when mailed the part back and called to confirm that he got it I was told "well, we will issue you a credit in three months?!!! wtf?Are you KIDDING me?

To top it off, the phone rings a MILLION times before anyone picks up, and when you finally get a person, they are rude, not forthcoming with important information, and are generally tempermental. NEVER AGAIN will I deal with Kanter. btw for those at Kanter watching, my order number is K12597.

 

(9 Sep 2009) From Mike Leverty:

FROM MIKE IN MN.PLEASE READ THESE REVIEWS AND FOR YOUR OWN SAKE DON'T DO BUSINESS WITH THESE STROKES!!!! ORDERED MCYL OFF ONLINE CATALOGUE ON 8-24 130.00 + 20.00 SHIP.... MORE THAN FAIR SO I ORDERED. GOT A PHONE MESS ON 9-2 THAT THE PRICE WAS 185.00+60.00 CORE AND 25.00 SHIP I WAS ON VACATION AND WOULD'VE CANCELLED BUT WAS BILLED AND SHIPPED 9-9 STILL DON'T HAVE PART... STOPPED PAYMENT ON CC. NOW THE JOKES ON THESE CLOWNS....IF I EVER GET IT...

 

(16 Sep 2010) From Jim Griggs:

I have ordered many times from Kanter over the years, and all my transactions have been professional and pleasant. I make them my first call.

 

(12 Feb 2011) From Nake Daza:

I ordered and received 2 barrel (low compression 9:1) pistons for my 1967 Oldsmobile 425 engine. I was pleased to receive the correct pistons but I was a little dismayed by the way I had to order them. I wanted low compression pistons because of today's gasoline, so I had to guess and order 2 barrel pistons as opposed to 4 barrel pistons. I just wish Kanter would be more specific in their product descriptions. I'd like to see part numbers and compression ratios listed in the discription of their pistons. I would bet that if Kanter would revamp their catalogue with part numbers and better part descriptions, they would sell many more parts.

 

(16 Aug 2011) From Dave McKenzie:

I have ordered several items for my Packard from kanter and not had any problems. My only complaint would be that no matter how small the part it comes in a box big enough to hold a catalogue which I usually don't need and so the postage is more expensive.

 

(1 Nov 2011) From David Meredith:

I just received 16 valves and a timing chain. Might have weighed 5 lbs.. You charged me $48.00 shipping????????I took the same box and put in two motor mounts weighing more than than what you sent to me and sent it to California for less than $9.00. You can take 15% shipping and stuff it. I'll not be a victim of this BS again. You guys should change your address to Wall St. with the rest of the greedy bastards. Sincerely, David Meredith